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Shipping Policy

Our general delivery "philosophy" is as simple as below:

  • We are striving to ensure your order reaches you for as quickly as humanly possible. The delivery timelines are as below currently –
    • For all orders in UAE: Between 2-5 working days
    • For all International orders (outside UAE): Between 5-10 working days

(Please consider the above timelines may increase due to public holidays)

  • Free shipping is applicable for all purchases within UAE with a value of AED 200 or more.
  • If there is a shipping charge (for express shipping – locally in UAE/Internationally), we are not in business to "profit" from shipping; you will be charged additionally exactly as per charges applied by our service providers

For all international shipping, we use the Royal Mail services & charge based on the standard rates set by countries globally using interparcel.com . For orders over 200 USD, we use the courier shipping medium where shipments are expected to be delivered within 3-5 days anywhere in the world. 

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange. We will also NOT refund for any items which are delivered late or outside of our 5-10 working days turnaround window.  Any refunds issued will be at the discretion of the Trendy Potato. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@trendypotato.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges & Returns (if applicable)

To return an item, please email customer service at hello@trendypotato.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Trendy Potato
Attn: Returns RMA # (Provided on email)
GREEN PARK APARTMENTS  
AL ROLLA ST.   Dubai, 
9715   United Arab Emirates 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@trendypotato.com